Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Explore our case studies

How a global FinTech captured growth in the SME segment

A global Fintech captured growth in an opportunistic SME segment with a differentiated, holistic strategy. Learn more in this case study.

14 Sep 2023

How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

01 Mar 2023 David Deane + 4

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

17 Jan 2023

How digital transformation is redesigning trade finance

Banks that adopt an agile, design-based approach to digital transformation can boost the success of their trade finance functions.

30 Oct 2020 Andrew Gilder + 4

How to transform product development to outperform the competition

EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

01 Sep 2020 Ryan Battles + 3

Why real-time customer journey curation is the future of banking

EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

26 Aug 2020 Nigel Moden + 4

    Explore our latest thinking

    Four enablers for harnessing the power of PayTech

    Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. Read our latest article.

    28 Sep 2023 Jan Bellens + 1

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    10 Jul 2023 Jan Bellens + 3

    Three ways to unleash the power of people in banking transformation

    Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

    17 Mar 2023 Jan Bellens + 2

    Five ways to commit to customer centricity in banking transformation

    An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

    28 Feb 2023 Jan Bellens + 1

    How can banks transform for a new generation of customers?

    EY’s consumer banking survey reveals how banks need to transform to meet rising customer expectations. Find out more.

    07 Oct 2021 Jan Bellens + 2

    Five questions about banking in today’s digital age, answered

    EY’s banking leaders discuss how banks can best use their data to make financial products more engaging, to better serve their customers.

    11 Mar 2021 Kathleen Calabro + 1

      Discover EY Nexus for Banking and Capital Markets

      A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

      Asians use their smartphones to scan the QR code on the bicycle to unlock the bicycle


      The team

      Jan Bellens

      EY Global Banking & Capital Markets Sector Leader

      Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.

      New York, USA

      Karl Meekings

      EY Global Banking & Capital Markets Lead Analyst – EY Knowledge

      Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.

      London, GBR

      Nigel Moden

      EY EMEIA Financial Services Banking and Capital Markets Leader

      Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.

      London, GBR

      Andrew Gilder

      EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader

      Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.

      Singapore, SGP

      John Walsh

      EY Americas Banking and Capital Markets Leader

      Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.

      New York, USA

      David Deane

      EY Americas Consulting Digital Leader

      Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.

      New York, USA

      Nikhil Lele

      EY Global & Americas Consumer Banking Leader

      Work towards advancing industry dialogue. Stay at the forefront of the key challenges and helps leaders face constraints across financial ecosystem.

      New York, USA

      Matt Cox

      EY Global Corporate, Commercial, and SME Banking (CCSB) Consulting Leader

      Large-scale transformation leader and strategist focused on Wholesale Credit and Transaction Banking. Husband. Father of two. Nomadic traveler.

      Charlotte, USA

      Filippo Mastropietro

      EY Italy Banking & Capital Markets Leader, Financial Services; EY EMEIA Financial Services Banking Transformation Leader

      Partner in Strategy, Customer and Digital Consulting, EY Advisory S.p.A. Proud husband and father of two. Passionate about windsurfing and supporting the Inter football club.

      Milano, ITA

      Get in touch
      Contact a member of our team today.